The ultimate support for your self-checkout zone: SCODI

The ultimate support in the self-scan area

Digitisation in supermarkets is happening at lightning speed, but one thing always remains central: the customer. To offer your customers the best service, we have developed SCODI, the self-checkout dispenser that optimally supports your self-scan area. With SCODI, your staff can focus more on the customer instead of handing out stamps or sticker packs at the self-scan area. This way, you can really put your customers first, even when it comes to self-scanning!

Benefits of using SCODI at the self-scan area:

Customers will receive their own stamps, stickers or other items based on their spending amount, which takes the pressure off staff.

Provides an extra experience around theme days and other interesting moments.

Measures your customers’ opinions to better align the store with customer wishes (in real time).

Meet our SCODI family!

SCODI Stamp: smart and efficient

SCODI Stamp is the solution for easily issuing stamps, discount coupons, lottery tickets and more. Thanks to the integrated roll holder, printer and scanner, the device can be used in various ways throughout the year.

Customers can easily collect their own credit by entering the amount they have spent at the SCODI. Thanks to smart random checks, fraud is minimised and employees are relieved of their workload.

In addition to the practical issuing of stamps, discount vouchers and lottery tickets, SCODI also serves as a means of retrieving customer data. With the built-in customer satisfaction survey module, customers can provide feedback at the touch of a button. This helps you to respond better to their wishes and increase customer satisfaction (NPS score).

The results of SCODI Stamp

Average session duration: less than 10 seconds
Customer satisfaction: 9.2
1.5 times more stamps issued
CSI participation: more than 5% of customers

SCODI Pack

During major savings campaigns such as a historic savings campaign, scratch-and-win campaign or sports sticker campaign, an average of more than 100,000 sticker packs are sent out. This also means 100,000 (extra) transactions for the cashiers, with an average of more than 60% now being processed via the self-scan area.

Capacity is a challenge and the result may be that customers have to wait or even decide not to participate in the savings programme. Yet it is precisely these promotions that are used to encourage customers to return. SCODI offers the solution: customers can receive their ‘credit’ themselves by entering the amount they spent. Because SCODI is user-friendly, this small extra action is experienced as pleasant and customers make intensive use of it to be able to save after all.

SCODI Pack results:

More than 50% of issue via SCODI Pack
85% are positive about the use of SCODI
Average 10 to 20% higher customer participation
Wow effect for young and old

Want to know more about SCODI?

Want to make your self-scan area smarter and more customer-friendly? We’d love to help you think it through! Use the contact details below to quickly and easily get in touch with one of our employees. We’re happy to help! Prefer to fill out a contact form? You can do that too. We’ll get back to you as soon as possible!

+31 (0)85 076 2332

contact@touchlocalloyalty.com

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The ultimate support for your self-scan area: SCODI